At Angelz Beauty we take pride in providing high-quality cosmetic products. To ensure customer satisfaction while maintaining product safety and hygiene, we adhere to the following refund and return policy:
1. Returns
- Due to the nature of cosmetic products and hygiene concerns, we cannot accept returns on opened or used products.
- Unopened, unused, and undamaged products can be returned within 7 days of delivery.
- To initiate a return, please contact our customer service at [email protected] with your order number and reason for the return.
- Returned items must be sent in their original packaging with all labels intact.
2. Refunds
- Refunds are issued only after the returned product has been received and inspected.
- Approved refunds will be credited to the original payment method within 7–10 business days.
- Shipping costs are non-refundable, and customers are responsible for return shipping unless the return is due to a defective or incorrect item.
3. Exchanges
- We do not offer direct product exchanges. Please return the original product (if eligible) for a refund and place a new order for the desired item.
4. Damaged or Defective Items
- If you receive a damaged or defective product, contact us immediately at [email protected] with photos of the item and packaging.
- We will provide a full refund or replacement at no additional cost.
5. Sale or Promotional Items
- Products purchased during sale or promotion are final sale and cannot be returned or refunded unless defective or damaged.
6. Policy Changes
- We reserve the right to update or modify this policy at any time. The latest version will always be available on our website.